About the project
REDi & Warp Development joined forces to develop a white-labelled mobile application for residential estate communities built with Ionic. This mobile app would allow homeowners and residents to communicate with the management on their residential estate. The main platform is a web-based system and the current iOS and Android apps had limited functionality.
We defined key features to be included in the new app and added extras like push notifications and visitor gate access with third-party vendors.
I was the sole UX designer on the team and led all the design initiatives. The development was done by Warp Development.
What I did
Planning & discovery
• Project brief and stakeholder meetings
• Defined the problem statement with the product owner
• Identified the key features for the app
• Synthesized data to align end-user and stakeholder needs, budget and timing constraints
Research
• Investigated Ionic features and limitations
• Used existing personas
• Reviewed analytics
• Reviewed customer support team feedback
• Performed competitor analysis
• Conducted email surveys
Design
• Sketching & user flows
• Wire-framing
• Lo-fidelity prototypes
• Look-and-feel for user interface
• Hi-fidelity interactive prototypes
• Prepared designs for developer handover
Testing & Validation
• Low-fidelity prototypes were tested internally
• Usability testing of interactive prototype with stakeholders
• Interactive prototypes demoed for Waterfall Estate stakeholders
• Ongoing QA testing during development
